Client Services Lead

Do you enjoy creating great customer experiences and supporting others to do the same? Are you looking for a role where you can lead a team, build strong relationships, and make a real impact on how customers feel about a service? If so, could you see yourself stepping into our client services lead position? 

What you'll do

As the Client Services Lead you will be responsible for motivating and supporting your team to deliver a personal, professional, and proactive service at all times. You will be the first point of contact for our key accounts and suppliers, ensuring we maintain excellent relationships. As a key representative for Wessex Searches you will have the exciting opportunity to attend supplier and industry networking events. 

A priority of this role is to stay up to date with industry trends and best practices to continuously improve the customer journey. You will monitor ordering trends and look for opportunities to increase sales and onboard new customers. Capturing feedback and overseeing all complaint handling will allow you to ensure we understand our customers changing needs. 

You will take on managing our customer communication strategy, including updating our website and social media pages to educate customers and others in the industry whilst marketing our product offering. 

The role will require travel so you must be able to drive, and you will benefit from hybrid working, please note this position is 32 hours a week. 

What you'll need

This is a varied and rewarding position, ideal for someone with leadership experience who wants to contribute to the growth of Wessex Searches. Strong communication skills are essential, along with the ability to prioritise work and meet deadlines. You'll need to be organised, confident in influencing and negotiating, and capable of motivating others to work accurately and efficiently. 

A keen eye for detail and a passion for improving processes will help you succeed. Experience managing supplier and customer relationships, as well as attending networking events, will be valuable. Were also looking for someone comfortable with marketing, business development and creating social media content. Knowledge of the property market and conveyancing searches would be an advantage, but not essential. 

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Optimise Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Wessex Searches is a leading conveyancing search provider based in Claverton, just east of Bath. We provide a one-stop shop offering a wide range of products to support the conveyancing process, priding ourselves on offering our customers quality products, competitive pricing and a personal service.

You will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.

We are an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have also signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!