Customer & Markets Operations Administrator

Working in our Retail Service Desk team, you will provide high-quality customer support within a close-knit administrative team, handling enquiries across multiple channels while maintaining strong stakeholder relationships.

You will oversee the accurate processing and reconciliation of high-volume data, working closely with billing, account management, customers, and wholesalers to ensure timely and correct submissions.

As part of your responsibilities, you will maintain CRM records, meet service level targets, and support regulatory and market code compliance across all processes.

We welcome applications from candidates seeking between 24 and 37 hours per week. Your salary will be adjusted pro rata based on your hours. 

This role is Monday to Friday, between the hours of 8am and 5pm. We are open to discussion on what works best for you.

The role is expected to start at the beginning of June 2026.

What you'll be doing

• Working within a small, friendly team of administrators providing exceptional customer service and data reconciliation.
• Managing internal and external customer and stakeholder enquiries via email, telephone and web portal.
• Processing large data submissions to the central database, including identifying and correcting errors.
• Collaborating with Billing and Account Management teams, liaising with customers and wholesalers to ensure meter readings are submitted correctly and on time to facilitate accurate bills.
• Working on the customer relationship management (CRM) system to ensure adherence to appropriate service levels.
• Supporting numerous activities to ensure compliance with market codes and regulations for all our processes. 

What you'll need

• Great communication skills and a passion for putting the customer first.
• Someone who enjoys talking to a wide variety of people using various methods.
• You will need to be highly organised and able to prioritise your own workload.
• You will be able to ensure accuracy and achieve quality targets.
• You can work independently, but also be flexible to support your team when there is a business need.
• A positive attitude, enthusiasm to learn and the confidence to make decisions and solve problems.
• Strong IT Literacy skills and a good understanding of Microsoft Office, especially Excel.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increase yearly rewarding your first three years of service
• Performance related bonus of up to 10%
• Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.

We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!