Digital Content Specialist

Are you working within a digital team and seeking a new challenge?  If so, we have a great opportunity for you to join our Communications and Community team as a Digital Specialist.

What you'll do

As a Digital Specialist, you will be part of a dedicated team running our digital communication channels including websites, portals, content and knowledge management, email marketing, intranet, SMS, surveys chat and chat bots.

Reporting to one of our digital delivery managers, you will be responsible for:

• providing frontline support to the YTL UK group of companies, including Wessex Water
• ensuring all work requests are actioned and prioritised in line with our digital principles
• working alongside other digital colleagues to ensure planned work and unplanned requests are delivered to agreed timescales
• supporting digital projects to help introduce better ways of working and improve customer and employee experience
• liaising with teams across our businesses to create clear and accurate user journeys that can inform content requirements and website design requirements
• collaborating on release scheduling, content delivery, testing and KPIs
• maintaining accessibility across digital channels in alignment with WCAG 2.2 AA standard
• using analytics tools to improve and optimise digital channels and systems. 

What you'll need

You will have good interpersonal and communication skills, including strong written English, and the ability to interact at all levels from team members to senior managers. You will be self-motivated and have good organisational skills. 

In addition, you will need:  

• a degree or equivalent qualification 
• working knowledge of content management systems (preferably Umbraco), customer relationship management (preferably HubSpot), knowledge management, email marketing, chat, surveys and SMS 
• working knowledge of HTML and CSS 
• proficient experience using Microsoft Office and Office 365, including SharePoint and Power BI 
• experience using the Google suite, including Google Analytics, Tag Manager and Search Console 
• knowledge and experience using Adobe Creative Suite including Photoshop 
• a high level of IT literacy 
• experience in UI/UX, functional and end-to-end testing. 

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.