Digital Delivery Support Administrator

You'll play a key role in supporting the Digital Delivery team in the day‑to‑day operation, administration, and continuous improvement of the Autodesk Forma Common Data Environment.

Working closely with the Digital Delivery Support Lead, you'll help ensure projects are configured correctly, information flows smoothly, and users across the business receive timely, high‑quality support.

This role is ideal for someone who is organised, proactive, and eager to develop deeper expertise in digital delivery workflows, ISO 19650 information management, and Forma platform administration.

What you'll do

Platform administration and project support

• Day‑to‑day Forma operations: support rollout updates, archiving, merging, and general housekeeping.
• User and permissions management: add and maintain users, roles, and access rights across Forma and related Autodesk systems.
• Workflow configuration: help set up and maintain check/approval workflows on key projects.

User support and training

• First‑line Forma support: provide timely assistance to project teams, troubleshoot issues, and escalate complex queries to the Digital Delivery Support Lead.
• Training coordination: support the creation, maintenance, and delivery of training materials, guides, and onboarding resources.
• Technical training platform support: help manage access and content on the company's online technical training platform.

Information management and quality assurance

• ISO 19650 aligned support: assist with ensuring information exchange aligns with ISO 19650 principles.
• Data handling: support the organisation and transfer of field image data, point clouds, and 3D mesh scans.
• Reporting and analytics: run usage reports, gather statistics, and support dashboard creation (Power BI experience beneficial).

Collaboration and continuous improvement

• Vendor and IT coordination: support software testing, upgrades, and implementation of new tools or plug‑ins.
• Process improvement: contribute to procedural documents, best‑practice guidance, and continuous improvement initiatives.
• Digital Delivery Strategy support: help promote and embed the organisation's digital delivery strategy across the business.

What you'll need

• Experience using Forma.
• Familiarity with Autodesk engineering tools (e.g. Revit, Civil 3D, Navisworks).
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Clear, confident communication skills with the ability to support users at all levels.
• A proactive, detail‑oriented approach with a willingness to learn and grow.
• Knowledge of ISO 19650 (advantageous but not essential).
• Experience with Power BI (advantageous).
• Ability to work independently while collaborating effectively with the Digital Delivery Support Lead.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 450-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.