Team Leader- Meter Reading

We are looking for an experienced leader to work 15 hours per week across Monday and Wednesday each week, supporting, motivating and inspiring our Taunton based meter reading team.   

What you'll do

You will work alongside the existing Team Leader in a job share arrangement in managing a hardworking and friendly field-based team of up to 12 meter readers working predominantly within the Taunton area. Your main base will be our Galmington depot in Taunton. Your team are responsible for obtaining and verifying water meter readings for our Bristol Water and Wessex Water customers as well as commercial water retailers.

A strong customer focus is essential to ensure that we ‘WOW' our clients and customers alike. With great attention to detail and meticulous planning, you will ensure your team are engaged, developed and supported to achieve their productivity expectations and deliver for our customers. 

We are incredibly proud of the family friendly environment we have built at Pelican and we know how important a work/life balance is for our people.

Please note interviews will be held on Tuesday 10th March and Wednesday 11th March 2026. 

What you'll need

The ideal candidate will be passionate about people! If you are ready to embrace our coaching culture and can inspire, engage and develop people to work to be the best version of themselves, this is the role for you!

Leading a team of meter readers working in a variety of locations, excellent personal and communication skills are essential. We are looking for someone who has an eye for detail and a true passion to refine processes and gain efficiencies to improve service levels for our customers. You will also thrive on bringing fresh ideas and different perspectives to the table. 

We work towards a clear set of targets, and you will support your team to achieve them. Experience working within a target-driven environment and a track record of excellent organisational skills are essential, as is demonstrable experience in performance management and coaching.

If you can bring the above, we'll ensure you are supported throughout your career with enrolment on our in-house management development program and regular coaching.  

We'll also ensure your role stays varied and stimulating by providing opportunities to get involved in upcoming projects and any of our fantastic people initiatives.

A knowledge of the Taunton area would also be beneficial.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• Optimise Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. 

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!