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Cash Office Administrator
Cash Office Administrator
- 4393
- Nailsea
- Pelican
- £26,579
- Permanent
- Customer services
- 2026-07-06
- 2026-07-20
What you'll do
- managing cash transactions
- reconciling accounts
- maintaining accurate customer bank details
- processing cheques
- identifying missing or misallocated payments
- organising and distributing post
- problem-solving and simplifying processes.
From day one, you'll receive a warm welcome and feel part of the team. We'll support you every step of the way with structured training, regular 121s, coaching and opportunities to build your skills. As part of a larger organisation, you'll also have access to a wide range of career development opportunities to help you grow.
We're proud to be a life-friendly employer, offering flexible working options and encouraging our team members to choose a working pattern that fits around their lives.
What you'll need
We'd love to hear from you if you bring energy, drive and a passion for getting things done. You'll thrive in this role if you have:
- the ability to multitask, work to deadlines and keep a sharp eye for detail in a fast-paced environment
- strong communication skills and enjoy collaborating with others to achieve shared goals
- a proactive, problem-solving mindset and the confidence to use your initiative to make informed decisions
- a positive, can-do attitude with a real enthusiasm for learning and developing new skills
- confidence using IT systems and working with data
- a keen eye for spotting opportunities to improve processes and a positive approach to change.
If you're ambitious and ready to grow, we'll give you the opportunities and support to build a rewarding career with us.
What you'll receive
We offer a wealth of both financial and non-financial benefits, including:
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance-related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family-friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the Year, and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
