Credit Controller

We have an exciting opportunity for a Credit Controller to join our proactive and driven team where you will be responsible for collecting payments and negotiating repayment plans.

What you'll do

You will make proactive outbound contact to customers via telephone and email to discuss and agree solutions that suit both the customer and our business. You will ensure a clear position of debt and next steps are provided to the customer and resolve reconciliation and payment issues, as well as taking inbound calls, creating statements, allocating payments and issuing copy bills. You will also be responsible for keeping customer details and contact details up to date.

Our standard hours are Monday to Friday and this role is 37 hours per week.

What you'll need

You are professional, patient and are confident when making decisions. You are a great communicator, are assertive, build and maintain relationships well and have excellent attention to detail. You have experience in driving resolution of internal issues that delay payment with internal stakeholders. With the mix of both inbound and outbound calls in this role, you will have experience in collecting commercial debt and experience of working with accounting software. Experience using Agresso would be an advantage but not essential.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increase yearly rewarding your first three years of service
• Performance related bonus of up to 10%
• Optimise Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.

We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!