Wessex Water

Can you deliver great customer service? Are you looking for a role where you can learn and develop your skills on the job? If so, we have a great opportunity for you to join the team as a Customer Coordinator!

What you'll do

As a Customer Coordinator, you will work in the Developer Services team which is responsible for reviewing new development proposals and protecting our supply and sewerage network. We pride ourselves on delivering a professional, high-quality service to our customers.

You will provide advice and guidance to ensure the protection of our public sewer network. The focus is typically on small domestic extensions or conservatories, which customers often wish to construct as part of their home improvement plans.

While a basic understanding of design and construction practices would be an advantage, it is not essential as extensive on-the-job training will be provided.

Your key responsibilities will include:

• appraising and administering applications from customers who are seeking consent to build over or close to a public sewer
• appraising and administering applications from customers who wish to make a new connection to a public sewer
• delivering exceptional customer service and providing helpful advice and guidance by telephone, letter and email
• following company policy and procedure to ensure that targets are met
• building strong working relationships with external and internal customers
• maintaining accurate and full records of all correspondence via our in-house systems.

What you'll need

We are looking for someone who can deliver great customer service and has a positive attitude, enthusiasm to learn new skills, and the confidence to make decisions using logical and informed judgement.

In addition, you will have:

• the ability to communicate effectively (both verbal and written) with colleagues and customers
• strong decision-making and problem-solving skills
• excellent attention to detail
• the ability to work well under pressure and to tight deadlines
• a willingness to adapt and respond to change
• computer literacy skills, including familiarity with Microsoft Office.

What you'll receive

• Total pension contributions up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

Sound interesting? Apply to start your application.