Wessex Water

Are you looking for a meaningful placement opportunity? Do you have a strong interest in the real-life implementation of data science and data engineering? Are you a capable quick learner? If so, we have a great opportunity for you. 

We are looking into new ways to analyse customer feedback and develop models for key job points to enable our operational teams to always make decisions in the best interest of our customers.

We are looking to build on our success as a leading customer service provider in the water industry and aim to be a leading customer service provider across all industries.

What you'll do

• Analyse customer feedback in different forms to identify the root cause of issues, gain insight into customer sentiment and pinpoint areas for improvement.
• Aim to utilise language models to ultimately develop a tool to automate this activity for continuous improvement purposes.
• Develop predictive models to understand the impact of various job points on customer satisfaction

What you'll need

• Knowledge and experience of analytics, statistics and modelling.
• Knowledge of machine learning, AI and language models.
• The ability to learn new technologies.
• The ability to present complex results in a simplified manner.
• Experience in customer service (beneficial).

What you'll receive

• Total pension contributions up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to be a Disability Confident Employer and have signed the Armed Forces Covenant.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

Sound interesting? Apply to start your application.