Are you a people person with excellent communication skills? If so, and you have a background in the water industry, we have an excellent opportunity for you to work with the most important part of our business – our customers!
This role will see you travelling around Yeovil and the surrounding areas. Therefore, you will need to hold a valid driving licence – a vehicle will be provided for your travel.
What you'll do
As a Customer Inspector, you will be responsible for reacting to incidents raised by our customer services unit, the wholesale service desk, retailers and our billing department.
Your day will be scheduled via an electronic diary based on an emergency, target date and appointment basis to meet both business and customer expectations. This will involve working closely with the Schedulers to manage your workload efficiently and effectively.
Day to day, you will follow this schedule, which will see you attending customer homes to carry out the initial customer inspector survey which may include meter installation, customers experiencing issues with their private supply pipe and job requests for the assets on our network. You will raise additional follow-up works as required.
The role will see you interacting daily with customers, including non-household suppliers, therefore you must ensure the highest standard of customer service is delivered at all times. You will also ensure all work is carried out in line with policy, procedure and best practice to maintain the safety of yourself and our customers.
Should customers have an issue with their water supply or a leak, you will see to that customer to ensure the issue is resolved as promptly as possible.
Due to the nature of this role, you will find yourself working alone for a large portion of your day, therefore it is essential that you follow lone worker processes to ensure safe working at all times.
What you'll need
To be successful you will have a ‘can do' attitude, while also being confident, assertive and self-motivated in dealing with all types of queries in a calm, timely and efficient manner.
You will be comfortable liaising with other departments, managers and external parties to gather and resolve customer issues.
With relevant experience in water industry activities, together with NRSWA street works certification, you will have a sound understanding of our new connections process, water regulations, the customer leak policy, non-household processes and the wastewater notice process.
You will also possess excellent housekeeping skills, including keeping your vehicle and uniform clean at all times.
This role will require you to be part of a 24/7 standby rota for attending customer emergencies.
What you'll receive
- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
