Customer Liaison Administrator

As our Customer Liaison Admin, you will liaise with customers regarding analysis, sample bottles, results, queries, registration and invoicing.

What you'll do

In this valuable role, you will: 

• explain the service the laboratory can provide for customers, assessing if the services can meet their requirements and preparing quotations
• liaise closely with the relevant laboratory staff to ensure that the laboratory has the technical capability and appropriate resources to deal with the work
• inform customers of the correct sampling procedures and containers
• arrange for the delivery of sample containers to the customer and return of their samples to the laboratory
• pre-schedule contract samples with the correct analyses and inform the appropriate lab(s)
• arrange for the necessary couriers for the collection and delivery of outsourced samples
• input results from sub-contract laboratories within the appropriate timescales
• send customers a Certificate of Analysis when the samples are completed, and file all the necessary paperwork
• invoice customers
• receive and record any complaints from customers, whether written or verbal, and ensure all corrective action is recorded and filed
• maintain key files and records such as archive amendment requests, site number creation requests. 

What you'll need

We are looking for someone who is naturally customer-focused, confident in dealing with customers over the phone, positive, flexible with a passion for helping others.

You enjoy being part of a team and collaborating with your peers, but you are also trustworthy and can use your own initiative to confidently make decisions.

We are looking for good communication skills, with great attention to detail and the ability to work towards department targets.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Live – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.