Fleet Controller

Do you thrive in a fast-paced environment where each day brings new challenges? If so, we have an exciting opportunity to join our busy plant desk team as a Fleet Controller!

What you'll do

You'll take a practical, solutions-focused approach to your work, using good judgment to prioritise tasks, resolve issues and keep things moving forward.

You'll also handle day-to-day responsibilities and unexpected challenges whilst remaining calm, resourceful and focused on delivering results.

Other duties will include:

• managing inbound enquiries for equipment hire via phone and email
• accurately processing hire orders and ensuring all details are captured correctly via our Syrinx system
• coordinating closely with customers to guarantee timely deliveries and collections
• providing clear, friendly and professional responses to customer queries
• maintaining up-to-date records and supporting the smooth running of daily operations.

What you'll need

You'll bring excellent organisational and time management skills, supported by previous experience in a similar role, ideally within the hire or plant sector.

You'll also have:

• exceptional customer service and communication skills, enabling you to build strong relationships and deliver a positive experience at every interaction
• the ability to multitask effectively and stay composed under pressure, even when handling competing priorities or tight deadlines
• a proactive, hands-on approach, with the drive to take initiative, solve problems and ensure tasks are completed to a high standard.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.