Processing Centre Administrator

Looking to work for us? Great choice we love it too!

We have an exciting opportunity for an enthusiastic, confident and motivated administrator to join our friendly meter connections team for a 9 month fixed term contract.

What you'll do

You will be helping our customers with their meter applications, meter reversions and other related queries ensuring we deliver a first-class service. You will be accurately maintaining billing records and be responsible for managing high volume administrative tasks.

You will respond to customer enquiries across multiple channels, providing first contact resolution wherever possible and supporting our dedicated phoneline with expert guidance. 

You will look for solutions to make things even better and identify potential changes which will improve efficiency, effectiveness and enhance the customer's journey.

We will invest in your development through regular 121's coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities.

From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.

If you are looking for more flexible hours or a shorter working week? We're a life friendly employer offering flexible working options encouraging our team members to have a working pattern that fits in with their lives.

What you'll need

We are looking for someone who is naturally customer focused and is confident over the phone, you will be positive, flexible and have a passion for helping others. You enjoy being part of team and collaborating with your peers, but you are also able to use your own initiative to confidently make decisions when working independently.

You should have excellent verbal and written communication skills, with great attention to detail when updating details to ensure we get it right first time. You will also need to be able to demonstrate resilience and reliability, working to defined department targets.

Ideally you will have experience of working in a similar environment and have computer skills including Microsoft office.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. 

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!