Wessex Water

Are you searching for a new opportunity where you can utilise your knowledge of telemetry alarm management, or similar experience, while also satisfying your passion for working in a forward-thinking and dynamic team? If so, our Supply Telemetry Coordinator role is a great new opportunity for you! 

What you'll do

This role is critical to reducing operational risk and ensuring the management of telemetry alarms.

Working in the control room, you will be responsible for monitoring and the initial response to telemetry alarms received from our water production and distribution assets, identifying appropriate staff to attend the site and allocating work for corrective action.

As well as working to alarm priorities you will apply a context-sensitive approach to alarm management to identify the appropriate response.

You will also highlight areas of risk across the wider supply system, resolve recurring alarms, and procedure improvements. Close liaison and excellent communication with control room staff and operational field teams are essential.

You will form a pivotal part of the operational response to supply alarms and incidents driving to minimise service failure and maximise an efficient response through data-driven assessments.

Additional responsibilities include:

• the administration and use of CCTV applications
• liaison with work scheduling and field teams
• alarm changes and process management
• the remote operation of plant
• the live analysis of telemetry and other corporate data
• following procedures for critical alarms
• the maintenance and administration of handovers.

What you'll need

Alarms can vary in volume and criticality, so excellent organisational skills and an eye for detail are key to ensuring priorities are identified and alarms are always effectively managed.  

An understanding of water supply systems or telemetry systems would be ideal but if you have the aptitude and approach to effectively problem solve, we'll ensure you get all the training you need.

You'll also need to be competent in interpreting data so that you can communicate clear information to stakeholders for action.

This is a busy and fast-paced role, so you will need to be comfortable working at pace, while also being able to deliver important activities such as coordinating the response to critical telemetry alarms.

Additionally, you'll have experience:

• liaising with technical staff and discussing technical concepts
• working in an operational team/control room
• adapting between following strict procedures and using your initiative
• delivering a consistent performance under all workload conditions, including during operational incidents and weather events
• using Microsoft products. 

What you'll receive 

• Total pension contributions up to 20%. 
• Career progression and professional development opportunities. 
• 25 days' holiday rising to 28 with length of service. 
• The opportunity to buy up to ten days' holiday and sell up to five every year. 
• A healthcare package that allows you to claim back healthcare costs. 
• Life assurance of up to eight times your salary. 
• A new electric car in exchange for part of your gross salary. 
• Cashback and discounts from more than 3,000 retailers. 
• One paid volunteering day each year. 
• Enhanced family leave and pay arrangements. 
• An interactive health and wellbeing platform. 
• Support from mental health first aiders. 
• A £1,000 referral fee if you recommend someone to work for us. 

Who we are 

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.  

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.  

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.  

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. 

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need. 

Sound interesting? Apply to start your application.