Technical Administrator

Do you enjoy solving problems, improving systems and making a real difference to how services run? This is a great opportunity to build a career in IT within a supportive and forward‑thinking team. 

What you'll do  

• Work within our team of Technical Administrators to deliver system administration activities and keep critical business services running smoothly.
• Resolve IT incidents and service requests through Hornbill.
• Provide guidance and support to deliver an exceptional service to our internal customers.
• Work closely and collaborate with our systems and applications specialists.
• Support peer-to-peer coaching with the team to research, troubleshoot and offer solutions.
• Manage task resources to ensure delivery of business changes.
• Act as the escalation point during incidents and coordinate with stakeholders.
• Maintain our service level agreements and key performance indicators.
• Take responsibility for accurately overseeing and owning daily system tasks.
• Contribute to the continuous improvement of the department, with a focus on enhancing the customer experience 

What you'll need

• Excellent verbal and written communication skills.
• Pride in producing accurate and high‑quality outputs.
• The ability to translate complex IT issues into simple language.
• A passion to learn new skills and technologies.
• Confidence in developing relationships with key stakeholders.
• You relish spotting opportunities to improve what we offer.
• High organisational skills to plan & prioritise your work.
• The ability to remain calm and to own and drive resolution for critical issues.
• An in-depth knowledge of business processes.

We can also offer you:

• support to achieve an ITIL qualification, if desired  
• opportunities to develop your skills within a fantastic team with heaps of support
• a local agreement for flexible home working up to two days per week.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• up to 20% combined pension contribution
• opportunities to buy or sell holiday
• performance-related bonuses of up to 10%
• a healthcare package that allows you to claim back healthcare costs
• a £1000 'Refer a friend/family' scheme
• life assurance of up to four times your salary
• sustainable benefits, including electric vehicle and cycle2work schemes
• a range of family-friendly policies, including enhanced maternity and paternity leave
• a paid community day
• cashback and discounts from over 3,000 retailers.

Who we are

Pelican is a multiple award-winning company based in Nailsea, just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group, are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or assistance with your application.

All our roles are subject to disclosure and barring screening (DBS) checks, and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information provided will be confidential and considered on an individual basis.

All candidates are required to provide us with Right to Work in the UK documentation, and, regretfully, we are not able to offer sponsorship at this time. 

We are popular, and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us