Technical Coordinator

Do you enjoy a fast-paced environment where you can use your administration skills to provide excellent customer service? If so, and you are an effective communicator, we have a great opportunity to join our Water Connections team as a Technical Coordinator.

If you're used to processing general administration, working on IT systems and Microsoft packages, such as Word, Outlook and Excel and enjoy working with people, then we want to hear from you!

This role offers a hybrid of office and home working (the option to work part of your week from home becomes available after completion of an initial training period), but you can also choose to work full-time in the office if that would be your preference.

This is a 12-month fixed-term role. 

What you'll do

The Water Connections team within Developer Services are responsible for reviewing new development proposals and helping customers get connected to our supply network. We pride ourselves on delivering a professional, high-quality service to our customers.

As the Technical Coordinator, your role will ensure the delivery of an excellent quality of service through numerous communication channels (telephone, letter and email).

Your responsibilities will include administering and technically assessing water connection applications, maintaining an accurate record of all correspondence via our in-house systems, raising work requests and processing payments, refunds and water regulation submissions.

We have an incredible team spirit and work well together to drive great solutions for our customers and the environment.

What you'll need

We are looking for someone who can deliver great customer service, has a positive attitude, enthusiasm to learn new skills and the confidence to make decisions using logical and informed judgment.

We are looking for a confident communicator who enjoys finding solutions to customer challenges. You will be dealing with a wide range of queries, so the ability to absorb lots of information and relay that knowledge is important.

You'll need to be highly organised and able to prioritise your workload to ensure you deliver an excellent service to all stakeholders.

Ideally, you'll hold a grade C or above in English and maths, although this is not essential. You'll be IT literate and have a good understanding of Microsoft Office, Word and Excel.  

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.