Pelican

We are looking for an administrator to join our friendly cash office team in Nailsea who carry out a range of tasks in a fast-paced environment working closely with our Business Support and Finance teams. 

What you'll do

The cash office team balance high volume processing with attention to detail and you will be responsible for a variety of interesting tasks including: 

• managing cash transactions
• reconciling accounts
• maintaining accurate customer bank details
• processing cheques 
• identifying missing or misallocated payments
• organising and distributing post 
• problem solving and simplifying processes.

You will receive a warm welcome from the team and be supported throughout your training. We will invest in your development through regular 121's, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities. 

Our full-time Cash Office Administrator role is normally 37 hours a week Monday to Friday. If you are looking for more flexible hours or a shorter working week, we're a life friendly employer that offers flexible working options and encourages our team members to have a working pattern that fits in with their lives.

What you'll need

We would love to hear from you if you have the following: 

• an ability to multi-task and work to deadlines with attention to detail in a fast-paced environment
• good communication skills and enjoy working within a team to achieve goals
• a problem solver who is able to use your own initiative to make timely and informed decisions
• a can-do attitude and passion to learn new skills
• are able to work with information technology and data processing systems
• an ability to identify process improvements and respond positively to change.

If you are ambitious, we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us. 

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. 

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!