Customer Case Handler

Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you!

What you'll do

In this exciting role, you will:

• play a key role in bridging the communication gaps within our customer journeys
• provide outbound warm voice communication support for scheduling activities as well as operational outcomes when necessary
• be able to clearly understand the status of an incident and relay this information to our customers in a clear manner within an appropriate timeframe via phone and email, ensuring customers with ongoing or repeat incidents are communicated with regularly.

What you'll need

To succeed in this role, you will:

• have a positive and enthusiastic manner and be motivated and driven to provide excellent customer service
• be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills
• be confident using different IT systems and have strong negotiating and influencing skills, while also supporting and striving for process improvement and a culture of innovation.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.