Dynamics Functional Consultant

We are looking for a new Dynamics Functional Consultant to join our expanding team!

As a key member of our IT team, you will drive the successful delivery of technology changes and projects by engaging closely with the business. Your responsibilities will include leading discovery sessions, gathering and translating requirements, engaging subject matter experts and stakeholders, and designing and configuring fit-for-purpose D365 solutions that meet business needs.

What you'll do

You will operate as a business facing specialist in Microsoft Dynamics. At its core the role involves helping implement and optimise D365 systems for use across the YTL UK Group.

The principal responsibilities of the role include:

• understanding business processes, objectives, and pain points to gather and document a fit gap analysis into our Dynamics services
• designing and configuring Microsoft D365 solutions to align with the business needs. This may involve customising CRM/ERP modules, entities, workflows, and forms and having a good source of knowledge of the D365 suite of applications
• training end-users and providing documentation to ensure they can effectively use the D365 system and its features
• assisting the Quality Assurance team with system testing, and further developing test plans to validate that the system meets the defined requirements
• assisting in the deployment of D365 solutions and supporting the organisation during the go-live phase to ensure a smooth transition
• providing post-implementation support, troubleshooting, and issuing resolutions for Dynamics 365 users
• continuously evaluating the system's performance and working with the client to identify opportunities for improvements and enhancements
• providing performance metrics for the Dynamics Competency Centre and the Dynamics Platform Design Authority to review
• maintaining clear and effective communication with business teams using existing D365 business services, project managers, and other stakeholders to ensure project progress and alignment with client expectations
• creating and maintaining project documentation, designing specifications, configuring changes, and training materials
• collaborating with developers and technical consultants to ensure that Dynamics 365 integrates seamlessly with other systems and applications within the organisation
• developing and implementing custom plugins, workflows, and reports as needed to meet specific client requirements
• helping our business manage the change associated with the adoption of new systems and processes, including user adoption strategies and change control procedures.

What you'll need

It's expected that you will have:

• strong, understanding and competency of IT. E.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management
• excellent D365 product knowledge, e.g. modules, services, Developer tool suites, use cases, case studies
• prior experience in a relevant role (e.g. Business Analyst) using D365 toolsets
• prior experience in relevant projects (e.g. good portfolio of experience and project involvement in end-to-end CRM/ERP implementation)
• relevant technical qualifications to the role (e.g. Microsoft Certified D365 Functional Consultant Associate or similar e.g. MB-240, PL-200, MB-300, MB-310)
• personability and communication translating into skills in gathering, documenting, and translating business requirements into system configurations and features and providing knowledge through training others
• Customer Relationship Management skills in building and maintaining strong relationships
• business (Ideally industry) specific knowledge of business process (both Customer Relationship Management and Enterprise Resource Management), compliance measures, and best practices
• adaptability and ability to stay on top of new features, functionality and willingness to keep up to date with market trends and new features that may be beneficial for our business (e.g. Co-Pilot for Dynamics).

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.

I have updated the wording here to ‘document fit gap analysis' rather than document requirements - please let me know if that works.

Done - added codes for relevant MS certifications in ‘Relevant technical qualifications (MB-240, PL-200, MB-300, MB-310)