Dynamics Support Consultant

As our new Dynamics Support Consultant, you will support, maintain and ensure a successful user experience for production D365 business services.

What you'll do

In this exciting role, you will:

• ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation
• ensure we are proactive in our support and maintenance, working with system logs
• help end users maximise efficiency through effective use of D365 applications
• become a subject matter expert (SME) in production, both Dynamics services and the business process underpinned
• build strong strategic relationships with stakeholders and decision makers in the business
• help to ensure the right decisions are made for the business and the users of Dynamics
• communicate with our developers and functional consultants, ensuring the preparation for future go-lives is well considered
• build strong relationships with third parties, partners, and Microsoft directly to ensure contractual obligations and support KPIs are achieved.

What you'll need

In this role, you'll need:

• experience of IT software, platforms and application interfaces
• IT processes, ticket management and ITIL principles
• business process knowledge
• contextual knowledge of how the D365 benefits our businesses
• good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell)
• knowledge of Software As A Service (SaaS) services
• IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management
• D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies
• Microsoft Power Platform knowledge, including business benefit
• prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business colleagues)
• to be personable and communicate effectively across a breadth of stakeholders, e.g. business leaders, product owners, Project Managers, Dynamics Developers, and functional consultants
• to be adaptable and have a passion and willingness to keep up to date with market trends and new features that may be beneficial for our business (e.g. Co-Pilot for Dynamics).

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.