Wessex Water

As we look to further develop our network performance in water supply, we have a great opportunity for a knowledgeable and dynamic Network Performance Manager in our Northern region to join our team, reporting directly to the Water Networks Director.

What you'll do

You will:

• assume overall responsibility for the operation and maintenance of our clean water network, booster stations and service reservoirs within a defined geographical area
• be accountable for the risk management of network activities, responses to operational customer incidents, and maintaining high water quality standards and industry-leading customer service
• lead and inspire a team to implement operational strategies to meet the strategic performance commitments which will maintain our position as one of the top-performing water companies
• focus on the delivery and maintenance of an efficient 24/7 operating strategy while managing risks to process and public health, ensuring that the amount of time our customers are without water is minimised, and providing an operational supply response to meet regulatory standards
• manage the health and safety of the team, fellow employees, customers and the public and deliver operational budgets to targets whilst maintaining standards of service and quality
• maximise productivity and reduce the prime cost of the Water Network business area
• manage and direct relationships with all internal clients/directorates to deliver company KPIs, ensure customers receive appropriate standards of service, and that capital investment is identified and directed appropriately to manage our risk and ensure that business plan objectives are met
• manage resources when required, devising and implementing cultural changes within the business, and developing personnel development and staff succession plans
• deliver performance outcomes within a heavily constrained financial framework
• lead the cultural and technological change necessary to deliver industry aspirations to achieve ‘zero supply interruptions' and ‘zero leakage' by 2050
• work to increase DWI confidence in the operation and maintenance of our assets
• assist with the development and implementation of robust processes to prioritise capital investment aimed at supply network infrastructure - principally water mains replacement, booster stations and service reservoirs
• balance the ever-increasing standards of customer satisfaction and water quality, against the demand for reducing leakage, reducing budgets and increasing commercial competition
• foster a tight and genuinely collaborative working relationship with multiple stakeholders across the business.

What you'll need

You will ideally be degree qualified or equivalent, with 5+ years' experience in water industry management, and/or with a strong science related background. You will also need to be able to demonstrate leadership experience at a managerial level.

In addition, you will need:

• the ability to delegate, inspire and communicate effectively
• significant negotiating and influencing skills
• significant communication and presentation skills both internally and externally
• the ability to think both strategically and tactically, switching between modes at will and remain flexible in operation and direction as situations develop
• experience in managing large, diverse operational teams and managing budgets
• relevant project management experience
• strong and proven knowledge of the details behind water supply networks from source to tap, including pipeline hydraulics, service reservoirs, leakage operations, R&M and pressure control
• strong and proven track record of managing water supply operational emergencies both tactical and operational
• extensive knowledge of water treatment sites and processes, water science and quality and resource strategy including grid operations
• to foster a culture of innovation and autonomous operation
• to have a clear understanding of regulatory framework and targets
• advanced knowledge of relevant health and safety management procedures and the ability to instil a strong health, safety and wellbeing culture.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to 10 days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.