Adminstration Assistant

Are you a highly organised individual with a confident and effective communication approach? If so, and you are looking to step into a busy varied role we have a great opportunity for you within our Developer Services team!

What you'll do

We describe ourselves as ‘community within a community' here at Wessex Water, and the developer services team is no exception. We deal with all types of new development and are a central point of contact for developers, councils and the public.

We offer advice and technical guidance on water supply and drainage issues for new housing and commercial areas to identify capacity constraints and agree new connections, while also ensuring that any new developments do not have an adverse impact on the existing water and waste networks.

As the Administration Assistant, you will play a key part of this team and ensure they are supported with a full, efficient and varied administration service. It's a busy team so you'll be working within tight timescales to ensure the levels of service are met for our customers.

Day to day duties will include:

• data entry, filing, scanning and archiving
• processing application forms, payments, invoices and refunds
• liaising with both external and internal customers in a professional and helpful manner
• maintaining and updating database systems
• collating monthly data to ensure the team are provided with up-to-date information.

What you'll need

We're looking for someone who is proficient in MS Office, able to work under pressure and prioritise their workload to meet targeted levels of service and is also highly organised with excellent attention to detail.

You will be a confident communicator who is happy picking up the phone and talking to our customers, so some proven customer service experience would be an advantage.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.