Wessex Water

The Community Outreach Coordinator will report to the Head of Community Engagement and will work within the wider Community and Communications team, providing internal and external communications, community engagement and educational services within Wessex Water. 

We're looking for an engaging and effective community outreach coordinator to deliver regional drop-ins for our customers and liaise with local communities across the Wiltshire, Bristol and Bath areas.

This role is four days a week (FTE 0.8) and home-based with a requirement for a minimum of one day a month at our head office in Bath. 

What you'll do

You will:

• provide confident customer support and engagement face-to-face
• follow up with customer enquiries on a range of topics including bills
• resolve queries that arise from customer enquiries
• perform the local networking and promotion of the drop-in sessions
• carry out training, development and project admin
• provide other support to your team as required
• report on customer engagements, processing invoices and creating reports.

This role requires regular weekly driving to appointments, so you will need to drive across the Wessex Water region and have a valid UK driving licence.

It will also require some weekend and out-of-hours work. You will be provided with a car allowance for this role. 

What you'll need

You will have experience working with colleagues across a range of disciplines within a large organisation and experience in dealing with local voluntary and statutory community organisations.

In this role, we are looking for:

• experience in customer support and community engagement or public relations
• proven experience in face-to-face engagement with customers
• experience working with colleagues across a range of disciplines
• experience in dealing with local voluntary and statutory community organisations
• excellent organizational, communication, negotiation, and multitasking skills
• a high level of customer service focus
• working knowledge of Microsoft Office applications – Word, Teams, Excel and Outlook.

What you'll receive

• Total pension contributions up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.