Customer Account Advisor

Are you customer-focused? Do you thrive on building strategic relationships and delivering long-term value? Do you communicate with confidence and enjoy owning customer accounts, delivering tailored solutions and making a real impact? If so, we've got an exciting opportunity to join our Customer Account team at GENeco.

What you'll do

In this role, you'll oversee customer portfolios, build strong relationships and support sustainable solutions, whilst ensuring compliance with environmental permits and ISO standards.

You'll be the key point of contact for our customers, building trust and delivering exceptional service. 

You'll also be collaborating with internal teams to deliver sustainable solutions tailored to customer needs and supporting customers' onboarding, retention and satisfaction through proactive account management. 

Other duties include:

• ensuring accurate billing and smooth operational processes using CRM tools
• contributing to marketing campaigns, community engagement, and project delivery
• operating within GENeco's management system, ensuring compliance with environmental permits, sector guidance, and ISO standards (ISO9001, ISO14001, ISO45001, ISO45003)
• supporting the development and maintenance of documentation and procedures in line with regulatory and internal requirements.

What you'll need

• Experience in a customer account management environment.
• Strong communication and problem-solving skills.
• A proactive approach to relationship building.
• Experience using a CRM system and Microsoft Office (i.e. Excel, PowerPoint, etc).
• Awareness of compliance and quality frameworks.
• A passion for sustainability and making a difference to the environment.

What you'll receive 

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us. 

Who we are 

GENeco is a multi-award-winning recycling and renewable energy company. We were created by Wessex Water in 2008 to help our parent company become more sustainable, and our truly ground-breaking and driven approach led to us achieving carbon neutrality and zero-waste-to-landfill status in the first three years of operation.

We manage over 700,000 tonnes of varied waste per annum, transforming this into commercial products, renewably sourced gas and electricity powering thousands of local homes. We are consistently setting new standards within the industry and utilising ground-breaking technology to provide the best value sustainable solutions to a diverse customer base.

From developing a VW Beetle powered by human waste to establishing a co-located food waste and sewage sludge recycling facility, GENeco was there first. Now we're setting out to shape the future of our business. Driven by strong values and a clear direction, we're focused on helping people achieve their ambitions in the right way.

This is a great opportunity to work for a multi-award-winning company and join the fight against climate change. We are committed to offering our customers innovative, cost effective and sustainable solutions.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. 

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!