Wessex Water

Are you organised and motivated? Do you enjoy working in a busy, fast-paced environment? If so, we have an opportunity in our Customer Inspector team that could be what you are looking for.

What you'll do

As a Customer Inspector Scheduler, you will be primarily responsible for:

• delivering outstanding customer service
• liaising with customers
• booking appointments
• scheduling work for field staff within service level agreements (SLA)
• ensuring customers' expectations are met and exceeded.

What you'll need

Excellent team, multi-tasking, customer service, communication and motivational skills are key to this role, as well as the ability to resolve issues, assess job priorities and ensure work is completed within strict SLAs.

You will need to make clear, decisive and efficient judgements while having the ability to give clear direction to all parties who require work progress and outcome updates.

You will need to have a positive attitude, enthusiasm to learn new skills and the ability to exceed both your own and customers' expectations.

You will also require the ability to remain calm and positive when under pressure while incorporating flexibility into your role during periods of change.

A good working knowledge of the water industry is preferred but if you are a motivated individual with excellent customer skills and the aptitude and approach to effectively problem solve under pressure, we'll ensure you get all the training you need to confidently adapt your skills to the role.

This role is available for flexible working, including job share if a suitable job share partner can be found.

What you'll receive

• Total pension contributions up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.