Customer Service Adviser

We're excited to welcome new Customer Service Advisers to our team!

In this role, you'll be part of our contact centre, where you'll provide outstanding customer service to help provide a positive experience to all our customers.  

What you'll do

Your primary responsibility will be handling inbound calls from customers, acting as their first point of contact. Every day brings variety—you could be helping someone who's moving house, explaining a bill, checking tariffs, arranging payments, or resolving an issue. Whatever the query, you'll have the chance to make a real difference.

As this is an office-based role, you'll enjoy daily face-to-face interaction with your colleagues in an inclusive, supportive environment.

From your interview right through to your first day, we'll keep you informed every step of the way. When you join us, you'll be warmly welcomed by your new team and join our award-winning training academy. Throughout your training, you'll have dedicated support from our expert team members and experienced trainers to help you feel confident and fully prepared.

Our full-time roles are available at 37 or 40 hours per week—it's your choice. (No evenings, Sundays, or Bank Holiday working here!)

If you're looking for flexibility, we're a life-friendly employer offering options to help you balance work and life. All we ask is that you commit to full-time hours for your first six weeks to complete our customer service academy and contact centre training.

What you'll need

We're looking for someone who enjoys talking to people and can naturally build strong connections with both customers and colleagues. You'll bring confident, clear, and professional communication skills, along with a friendly approach and a positive, ‘can-do' attitude. Resilience and reliability are key, as you'll be working towards department targets. If you're ambitious, love hitting goals, and enjoy a challenge, there are plenty of opportunities to progress within our business and help our customers through a variety of channels. 

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers
• A healthcare package that allows you to claim back healthcare costs such as dental appointments, optician appointments – which you are actively encouraged to make the most of! Plus, so much more. 

On top of all this you will get a Team Leader or Deputy Team Leader who cares about your progress and will ensure you are fully supported within your role.

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. 

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!