Customer Service Technician

Are customers at the heart of everything you do? Looking for a role that offers development opportunities? If so, we have a great opportunity to join our western sewerage team as a Customer Service Technician!

What you'll do

This role involves monitoring the health and safety of yourself and others, while also communicating incidents, abnormalities, operational needs and changes to operators, managers, the control room and the business.

You will resolve customer incidents in a proactive and confident manner, while also participating in full duty ops or other stand-by rotas. You will also implement strategies to maintain our excellent customer service standards and find solutions to complex issues in the field, often when you are under pressure.

What you'll need

The successful candidate will be an effective team player and communicator, as well as being conscientious with a good understanding of customer expectations and requirements.

You will have an excellent understanding of Wessex Water policies and procedures and will have a QCF level 2 in sewerage maintenance. You will also have a confined space working certificate.

What you'll receive 

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us. 

Who we are 

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: 

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West 
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community 
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors 
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space 
• plus a number of other retail, environmental and specialist businesses. 

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. 

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. 

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.