Digital Specialist

Are you working within a digital team and seeking a new challenge?  If so, we have a great opportunity for you to join our Corporate Affairs team as a Digital Specialist.

What you'll do

As a Digital Specialist, you will be part of a dedicated team running our digital communication channels including websites, content and knowledge management, intranet, SMS, surveys and chat.

Reporting to one of our Digital Delivery Managers, you will be responsible for:

• providing frontline support to the YTL UK group of companies, including Wessex Water
• ensuring all work requests are actioned and prioritised in line with our digital principles
• working alongside other digital colleagues to ensure planned work and unplanned requests are delivered to agreed timescales
• supporting digital projects to help introduce better ways of working and improve customer and employee experience
• liaising with teams across our businesses to create clear and accurate user journeys that can inform content requirements
• collaborating on release scheduling, content delivery, testing and KPIs
• using analytics tools to improve and optimise digital channels and systems.

What you'll need

You will have good interpersonal and communication skills, including strong written English, and the ability to interact at all levels from team members to senior managers. You will be self-motivated and have good organisational skills.

In addition, you will need: 

• a degree or equivalent qualification
• working knowledge of content management systems (preferably Umbraco), customer relationship management (preferably HubSpot), knowledge management, chat, surveys and SMS
• working knowledge of HTML and CSS
• proficient experience using Microsoft Office and Office 365, including SharePoint and Power BI
• knowledge and experience using Adobe Creative Suite including Photoshop
• a high level of IT literacy
• experience in UI/UX testing.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.