Out of Hours Scheduler

Are you enthusiastic, motivated and able to multitask and solve problems? If so, we have a great opportunity within our Divisional Scheduling team.

This is a 12-month fixed-term contract working 18 hours per week.

What you'll do

In this varied role, you will:

• be responsible for scheduling work for our operational staff across the business, maximising the efficient use of their time and resources by organising tasks to obtain the best work and travel efficiency to reduce overtime, mileage and fuel costs within the required service level agreements (SLAs)
• be required to raise requests for reactive work to be carried out and prioritise appropriately
• work in our control room, maintaining accurate up to date information about changes within the business and demonstrating outstanding customer service skills
• manage contacts throughout the journey of customer incidents ensuring customers are kept informed on progress and provide effective scheduling of reactive customer incidents to field staff
• assist with the management of sewerage incidents, identifying priority service customers
• help manage call volumes by handling a variety of household and non-household operations.

In this role, you will work on a standby rota, which includes evenings and weekends, and participate in a shift rota.

Please see the working patten below:

Week 1 – Monday – Friday 1600 – 2200 

Week 2 – Saturday/ Sunday 07:00-19:00/ 09:00-21:00 

Week 3 – Standby 

What you'll need

To succeed in this role, we are looking for:

• a positive team player, who has outstanding customer service and communication skills and a positive approach
• excellent prioritisation skills and ability to work under pressure
• knowledge of Microsoft Word, Excel, and Outlook.

Training will be provided for all other scheduling systems.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.