Smart Meter Coordinator

Do you have planning or scheduling experience in a fast-paced, high-output environment or feel you have the right skills that can be developed for this role? If so, this is an exciting opportunity to be part of a new planning and scheduling department to deliver our Smart Meter installation programme.

What you'll do

Reporting to the Smart Meter Lead Technical Coordinator, you'll be planning the field teams' schedule to install Smart Meters, ensuring an excellent customer journey. The install programme delivers a high rate of installations and updating meter data into corporate systems.

You'll be creating schedules of work for a mix of field resources and building relationships with other teams to efficiently reach project milestones. Taking care of our customers is a top priority, so you will ensure customer processes are aligned with work schedules and any other project needs. You'll be highly visible within the team, adopting methods and practises that will lead to high-quality outcomes in our delivery of our Smart Meter targets.

We're looking for you to identify opportunities for continuous improvement across end-to-end processes to maximise output of installation and customer satisfaction.

This role is 45 hours per week.

What you'll need

The skills and experience we are looking for include:

• a proven track record in the delivery of great customer service (ideally currently working in a customer service role)
• water supply metering covering household and non-household activities (not essential as training will be provided)
• creating work plans and schedules to multiple field-based resources (preferred but not essential)
• working to tight deadlines with a focus on delivery targets
• working on multiple systems with a ‘can do' approach to learning new work management tools
• well-organised and self-sufficient work ethic
• working as part of a team or under your own initiative
• the ability to work under pressure and resolve issues by good decision making
• excellent communication, planning and organising skills.
• knowledge of multiple IT systems, including Microsoft applications (Outlook, Excel, Dynamics 365 and Teams) and internal software.

This is a role you can make your own. You must be flexible in your approach and need to have a voice to influence change, contributing to the successful delivery of Smart Meter installations.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
• YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
• YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
• Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.  

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.