Task Controller

Are you a positive individual with excellent organisational and time management skills? If so, we have a great opportunity for you to join our Scheduling team.

What you'll do

As a key team player, you will be required to:

• deliver excellent customer service by ensuring that all key performance indicators (KPI) and performance targets are achieved through effective scheduling
• satisfy all customer needs by achieving target times and adhering to customer service standards
• ensure that relevant field staff have been scheduled a full day's work, which is planned and organised to obtain the best possible efficiencies
• ensure incidents are compliant, within the targets set to meet all KPIs to minimise unwanted calls and ensure transparency throughout our business
• be a proactive scheduler to give site teams the best opportunity for a first-time visit and fix
• monitor the scheduling workload to reduce the backlog of out-of-date work and proactively manage jobs that are delayed through outside influence
• avoid customer call back by proactively calling in response to our customers' expectations
• mobilise and drive for efficient scheduling where required
• demonstrate flexibility to schedule and plan to accommodate company direction
• ensure that all jobs have the required information, highlighting gaps and driving for improvements where necessary
• ensure the team provides good information back into corporate systems and work with the Area Controller to ensure compliance is upheld
• provide the required technical knowledge for the scheduling function
• generate effective team working relationships with other schedulers, field-based staff and their managers and supervisors
• assist other Task Controllers when required to ensure the smooth running of day-to-day operational tasks.

What you'll need

• A customer-focused approach and commitment to working as part of a team.
• Effective teamwork skills, enabling you to work in a scheduling office environment with other operational staff.
• Excellent communication, planning and organising, including the ability to plan and organise self and others.
• Concern for quality and the drive to deliver excellent quality work that consistently meets standards.
• The ability to work under pressure and effectively resolve issues at times of high frustration.
• Performance management skills so that you can achieve targeted results.
• The ability to work under strict processes and procedures.
• The ability to multi-task and work successfully under pressure.

What you'll receive 

• A combined pension contribution of up to 20%. 
• Career progression and professional development opportunities. 
• 25 days' holiday rising to 28 with length of service. 
• The opportunity to buy up to ten days' holiday and sell up to five every year. 
• A healthcare package that allows you to claim back healthcare costs. 
• Life assurance of up to eight times your salary. 
• A new electric car in exchange for part of your gross salary, subject to conditions. 
• Cashback and discounts from more than 3,000 retailers. 
• One paid volunteering day each year. 
• Enhanced family leave and pay arrangements. 
• An interactive health and wellbeing platform. 
• Support from mental health first aiders. 
• A £1,000 referral fee if you recommend someone to work for us. 
• A company van.

Who we are 

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: 

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West 
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community 
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors 
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space 
• plus a number of other retail, environmental and specialist businesses. 

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. 

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. 

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.