Water Fittings Apprentice

Have you ever wondered how water gets to your home in a safe condition for drinking? You can learn how and help look after it by joining us as a Water Fittings Apprentice.

About the team

We have a dedicated team travelling across the whole Wessex Water area, carrying out plumbing inspections at properties and helping customers and business owners understand how they must protect their drinking water.

The Water Fittings team are the unsung heroes protecting drinking water. We are a small team working within the Compliance department and work very closely with water quality advisers, public health, scientists and network teams. 

We have a well-rounded understanding of what can influence drinking water and use this to investigate and resolve potential issues.

What you'll do

You'll be essential in supporting the team's day-to-day work by making appointments with customers, answering questions, replying to emails, managing the team's work calendars and preparing and editing reports for customers and colleagues.

You will help get water to customers while keeping it safe and clean, as well as learning about and experiencing everything our department does to look after drinking water, including site visits and shadowing inspections.

There may be opportunities to gain additional qualifications in relevant water fittings courses for the right candidate. You will be using Microsoft Office packages for these tasks, as well as the company's geographical mapping system (GIS).

You will obtain essential skills, knowledge and experience in:

• drinking water quality
• public health
• customer relations
• what affects water quality
• drinking water treatment processes
• how fittings operate
• water hygiene
• water sampling
• legislation and enforcement.

Skills and values we are looking for

• Clear communication
• Teamwork
• Computer literate
• Attention to detail
• Organised
• Self-motivated
• Problem solving
• Inquisitive
• Numeracy
• Initiative

Where you'll work

This role is mainly office-based at our head office in Bath as the main location, with a regional office in Trowbridge as another option.

You will also shadow the inspectors and travel with them to customer properties and places like farms, food producers, campsites, water treatment centres, offices – anywhere that uses water.

What you'll need

• Enthusiasm to learn
• Interest in investigations
• Be friendly and approachable
• Self-motivated
• Confidence working independently
• Treat people with respect and listen to people's ideas and suggestions
• Be an effective communicator
• Enjoy problem-solving
• A good team player
• GCSE Level 4 or above in English and Maths
• An interest in science or geography

Further information

Duration

Two years, including an end point assessment.

Qualifications you'll gain

Customer Service Practitioner Level 2/3.

Training provision

The course is run by a local college.

You will also do online and in-person training.